REFUND AND RETURN POLICY

If you made your purchase through our website or app, you have the right to cancel your order within five (5) business days from the date of receiving the Product, without penalty and without providing a reason. In such cases, we will issue a full refund, including shipping costs. Refunds will be processed within fifteen (15) business days after we receive your cancellation request.

If you are not fully satisfied with a Product purchased directly through our Services, you may return it within thirty (30) days from the date of delivery, subject to the conditions below. Bellavita will not accept returns of Products purchased from third-party retailers (online or offline); such returns must be handled directly with the retailer in accordance with their policies.

We will only accept a return if:

• The Product is returned from the same country to which it was originally shipped; and
• You initiate the return through our designated returns process.

Products that are opened, used, or damaged may not be eligible for return, unless they are defective or otherwise required by law. Bellavita does not take title to returned Products until they are received by us.

To initiate a return, you must follow the steps provided in our returns process, including providing your order details and selecting your preferred refund option (original payment method or store credit, if applicable).

Once your return is approved, you will receive instructions and, where applicable, a prepaid return shipping label. Refunds will be processed within fifteen (15) business days of receiving and approving your returned Product.

If a Product is deemed ineligible for return, Bellavita has no obligation to provide a refund or to ship the Product back to you.

If the Product you receive is defective, damaged, or does not match your order, you are entitled to request a replacement, repair, or refund. In such cases, Bellavita will cover the cost of return shipping.