During peak seasons (e.g., Buen Fin, Christmas, Hot Sale, Cyber Monday), processing may take 1 to 3 business days.
Once shipped, tracking information may take up to 12 hours to appear.
Shipping Costs
Free shipping on all orders.
Package Assignment
Packages are assigned automatically at the time of shipment; specific package selection is not available.
Customer Tracking and Responsibility
Customers will receive an email with tracking information once the order has shipped.
It is the customer's responsibility to monitor and track their package.
Once the order is with the courier and a tracking number is assigned, responsibility shifts to the customer and the carrier.
Returns and Reshipments
Orders that have already been shipped cannot be cancelled.
Unclaimed orders will be destroyed after 7 days without the possibility of a refund.
Business Days
Includes Monday through Friday, excluding holidays, weekends, and non-working days. Only business days are considered when calculating lead times and delivery times.
